Refund Policy

Effective Date: 12/04/2023

This Refund Policy outlines the terms and conditions under which refunds will be granted for our services.

1. Refund Eligibility Criteria:

We offer refunds under the following circumstances:

• Refunds can only be requested within the first week (7 days) of service usage.
• The total number of requests made during this period must be less than 100,000.

2. How to Request a Refund:

To request a refund, please follow these steps:

• Contact our Customer Support team at [email protected]
• Provide your account details and a description of the issue you're facing.
• We will review your request and eligibility for a refund within 3 business days.

3. Refund Process:

If your refund request meets the eligibility criteria, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.

4. Refund Amount:

The refund amount will be calculated based on the fees paid for the service during the first week, and any applicable taxes. It will not include any transaction fees or charges incurred during the payment process.

5. Non-Refundable Circumstances:

Refunds will not be granted under the following circumstances:

• Requests are made after the initial 7-day period.
• If the total number of requests made during the first week exceeds 100,000.
• Violation of our terms of service or acceptable use policy.

6. Contact Information:

If you have any questions or concerns about our refund policy, please contact us at [email protected]. Our Customer Support team is here to assist you.

7. Changes to this Policy:

Trustip reserves the right to modify or amend this refund policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically.

By using Trustip's services, you acknowledge and agree to the terms of this refund policy.